A Gift from God
Way back in 1977, I was a brand new sales representative trainee for IBM Corp (International Business Machines), synonymous with computers and selectric typewriters. Back then, we also made a line of copiers, including our top of the line, the high-speed Series III Copier. One of the first tasks I was ever assigned as a trainee was to “babysit” a problematic Series III that we had recently installed at the local headquarters of a large international airline. My job was to sit near the machine and ensure that any problems or questions that arose were quickly addressed. In addition, it was a nice marketing technique and show of customer support to actually dedicate one of IBM’s representatives (yes, I wore a suit back then) to ensure client satisfaction. Actually, the copier worked with few jams or problems that day, but due to its speed and newness, much of the time, there would be a line of curious users who wanted to try out the new technology. For me, the most impressive event of a rather boring day was watching a tall, well dressed blond gentleman deftly and subtly work his way from the back of the line (some 7 or [...]